If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional florists, we guarantee your satisfaction with every order for delivery in the United States and Canada. If you are not satisfied with the purchased product, you can return it to our store and we will remake it for you or we can issue a credit for a next order. All you need to do is notify us within 3 days of receipt of your order. You may call us at 321-363-1475, come in person to our flower shop at 2921 S Orlando Dr Ste 134, or e-mail us at FLFloralMarketing@gmail.com.